Question 1

How can I open a FableStreet account?

Accepted Answer

Hey, opening a FableStreet account is simple. Just follow these easy steps: Click on the Login icon on your screen's top right corner. Create your account using Facebook or email ID. Logging in via Facebook? Use your Facebook account details. If using your email ID, create a password.

Question 2

How to retrieve my password/email id?

Accepted Answer

No worries! You can reset your password by providing your email id on the login page and clicking on 'Forgot Password'. If case you have forgotten your email ID, please write to us at care@fablestreet.com or WhatsApp at bit.ly/3S2ie4U with any details you remember, and we will try to assist you at the earliest.

Question 3

I think I may have forgotten my password. What do I do now?

Accepted Answer

Don't worry! Please drop an email to care@fablestreet.com or WhatsApp at bit.ly/3S2ie4U . Our team will assist you by sharing the reset account password link.

Question 4

How can I pay for my order?

Accepted Answer

We accept the following methods of payment for domestic orders: Credit Card Debit Card Net-Banking Paytm Wallet Cash on Delivery* *Conditions – COD payment can be done on orders up to ₹12500. COD fee of ₹50 will be charged for them. For orders above ₹12500, only prepaid options are available. We do not charge any shipping fee for prepaid domestic orders. COD option is available only in India and not for international orders. It is available only for standard sizes. Cash On Delivery payment option is available only in India. That too, at locations covered by our logistics partners. We do try to provide this facility across the country but there are few locations beyond our support. For such locations, we provide the prepaid option. At the moment, we do not offer an EMI option. For international orders, razorpay supports the following card networks: Visa Mastercard American Express BAJAJ Maestro Rupay Diners

Question 5

What should I do if there is an issue/discrepancy with my order?

Accepted Answer

If you face any of the following issues: Missing items/Empty Parcel Order marked as delivered, but not received Damaged or tampered parcel Wrong package received Extra amount collected by the delivery executive PickUp Related Discrepancy Please write to us at care@fablestreet.com within 48 hours of delivery. Requests raised beyond this timeframe will not be eligible for investigation. To help us review your concern efficiently, you will be required to share a brief description of the issue along with a few follow-up questions. Additionally, clear images of the parcel and packaging (including any signs of damage or tampering) and an unpacking video are required, as these are essential for our investigation. Please ensure that you retain the original packaging for 3-4 days after delivery, as claims may not be considered if the packaging is discarded too soon or if adequate information, images, and video proof are not shared. Also, items that have already been used will not be eligible for claims. For both prepaid and Cash on Delivery orders, any applicable refund will be processed only after the investigation is successfully completed.

Question 6

I am getting an error message during checkout. How do I order?

Accepted Answer

Sorry for the inconvenience. Let's resolve this for you! Please email us at care@fablestreet.com or WhatsApp at bit.ly/3S2ie4U with your error message. We're available all weekdays (except Sundays and Public holidays) from 10.00 am to 7.00 pm.

Question 7

Some products in my cart are out of stock. Will I be able to buy them later?

Accepted Answer

Items marked as Out of Stock are typically replenished within a few weeks, unless they are in the clearance page. Please email us at care@fablestreet.com or WhatsApp at bit.ly/3S2ie4U .

Question 8

Why have I not received my order confirmation yet?

Accepted Answer

Your order confirmation email is sent to the email address linked to your FableStreet account immediately after placing your order. If you haven't received it, please check your junk/spam folder. Still can't find it? Log into your FableStreet account and select 'Past Orders' to view all your orders. For further assistance, please email us at care@fablestreet.com or WhatsApp at bit.ly/3S2ie4U .

Question 9

How can I see my previous orders?

Accepted Answer

If you have a FableStreet account, you can login and go to “My Account” to check your previous order history. Your previous orders will reflect there after you have logged in. In case you do not have an account, please email your order ID (the one you placed the order with) to care@fablestreet.com or WhatsApp at bit.ly/3S2ie4U , we will check and share your previous order information.

Question 10

How do I redeem a gift card?

Accepted Answer

You can redeem your Gift Card at the checkout page. Here's how: Proceed to the checkout page after adding your chosen products to the cart. You can locate the cart icon at the top right corner of your screen. Under the order summary, click on “Have a Gift Card? Click Here. Enter the gift card code (without spaces) in the "Gift Card code box” and apply it. Your gift card has a lifetime validity.

Question 11

What are the delivery charges for my order?

Accepted Answer

• Our shipping policy offers free shipping on orders of ₹1,000 or more. For orders under ₹1,000, a shipping fee of ₹99 applies. Please note that during special sale events, standard shipping charges will apply to all orders, regardless of order value, and these charges will be displayed at checkout. • For Cash On Delivery orders, we charge ₹50 as handling charges (non-refundable). • For international shipping, we charge ₹5000 for orders under ₹13000. For orders above ₹13000, we charge ₹4000. Please write to us at care@fablestreet.com or WhatsApp at bit.ly/3S2ie4U in case of any queries.

Question 12

How can I check if you deliver to my pincode?

Accepted Answer

We currently deliver to most pincodes in India. If you want to confirm your pincode, please mail us at care@fablestreet.com or WhatsApp at bit.ly/3S2ie4U

Question 13

When will you ship my order?

Accepted Answer

We process and ship your garment order as soon as it is ready. It typically takes 5-7 working days to ship out the order from our warehouse in Gurugram, India. We will keep you updated in case of any delay.

Question 14

How can I track my order?

Accepted Answer

You can track your order once it has been shipped from our warehouse. The tracking details will be shared with you over WhatsApp on your registered contact number. If you need further assistance, email us at care@fablestreet.com or WhatsApp at bit.ly/3S2ie4U . We are available on weekdays (except Sundays and Public holidays) from 10:00 am to 7:00 pm.

Question 15

What if I want my order to be delivered ASAP?

Accepted Answer

You can drop us an email at care@fablestreet.com or WhatsApp at bit.ly/3S2ie4U . Also, please note that an extra surcharge may apply for an express delivery, depending on your location and the desired delivery timeline.

Question 16

Do you accept international orders? What are the charges?

Accepted Answer

We ship outside India (primarily to the US, Singapore, Dubai and Australia). However, shipping to the USA is temporarily on hold due to tariff changes. For international orders, please note: For international shipping, we charge ₹5000 for orders under ₹13000. For orders above ₹13000, we charge INR 4000. In case there is any import duty, taxes or brokerage fee applicable, it has to be paid by the customer at the time of delivery. For US and Australia, the orders usually do not have import duties. For Europe/UK, our shipments are done as per laws and may have import duties/collection fee. In case of any queries, please write to us at care@fablestreet.com or WhatsApp at bit.ly/3S2ie4U . Please note: We do not accommodate return/exchanges in case of international orders.

Question 17

Can I ship to multiple addresses at the same time?

Accepted Answer

Yes, this can be done. You can share your shipping details with us at care@fablestreet.com or WhatsApp at bit.ly/3S2ie4U . Please note the following: - Make sure that the new address is shared with us before shipping - The address can be changed even after shipping, but the pin code and state need to be the same

Question 18

What if I was not available at the time of order delivery? How can I get the order? How will I get the refund in case of prepaid order?

Accepted Answer

After 3 unsuccessful attempts to deliver your order, the package is returned to our warehouse. The order is then treated as cancelled. If you are still interested, you can immediately drop us an email at care@fablestreet.com or WhatsApp at bit.ly/3S2ie4U and we will re-ship it. In case you decide to cancel the order, we will email you regarding the same. The refund will be issued as a gift card only, which will be sent to your registered email with lifetime validity. Please note that we will not process the refund back to the source.

Question 19

How can I cancel my order?

Accepted Answer

You cannot cancel your order once it has been shipped. Cancellations are only possible before the tracking details are generated with our delivery partner (this typically happens before the order is shipped). To cancel your order before the tracking details are generated, please send an email at care@fablestreet.com or WhatsApp at bit.ly/3S2ie4U

Question 20

In case of cancellation of my prepaid order, what is your refund policy?

Accepted Answer

In case of cancellation, we will refund the amount back to the original source within 2 business days.

Question 21

Can I exchange my product multiple times?

Accepted Answer

We understand that finding the perfect fit can sometimes take more than one attempt. Therefore, we offer up to 2 exchanges per original order. Please note that after the second exchange, the product will be considered final sale and will not be eligible for any further return or exchange requests.

Question 22

What are the cases where we do not accomodate return or exchange?

Accepted Answer

Important things to keep in mind while sending back the product for return/exchange: Please ensure correct pieces for return/exchanges are handed over to the delivery executive. We take no liability in case incorrect piece is handed over. Additional reverse and forward shipping charges will be levied for pickup of correct pieces again and shipping back wrong piece. To ensure your FableStreet garments are not damaged during shipment, please re-use the entire original packaging (including the garment sleeve) for proper care and protection For few select items returns and exchanges are not applicable. Such items will be marked clearly on the product page. Primary return/Exchange pickup will be done within 3-4 days of triggering the return/exchange request. In case the pickup is cancelled by the customer or failed after 3 attempts, additional charges will be levied as per the logistic partner. For international orders, we do not accommodate return/exchanges. For tailored/customised orders, we do not accept any return or exchange. Only alteration can be provided on a case to case basis, request for which needs to be raised within 7 days of receipt of product.

Question 23

How can I return or exchange my order?

Accepted Answer

To return or exchange your orders, please make sure you initiate the request within 7 days of delivery. You can click here and fill in your details: Please ensure all items returned/exchanged have original tags and are unworn, unwashed, and undamaged. Avoid makeup or any other marks. Handover correct items to the pickup executive to prevent incorrect returns. Reuse original packaging for shipment protection. For any other query, email us at care@fablestreet.com or WhatsApp at bit.ly/3S2ie4U

Question 24

How do I cancel an exchange request?

Accepted Answer

To cancel your exchange request, please email us at care@fablestreet.com with your order number and email id or WhatsApp us at +918510857857 with order details.

Question 25

I have received a damaged/defective/wrong product. What should I do?

Accepted Answer

Please email us at care@fablestreet.com or WhatsApp at bit.ly/3S2ie4U , along with pictures of the damaged/defective items and we will provide you the best resolution.

Question 26

How much time will it take for the return/exchange process?

Accepted Answer

Exchange: Once the product reaches our warehouse, your exchange order will be dispatched within 3 to 4 business days. Delivery timelines range from 5 to 7 business days, depending on your location. Return: Once the product is picked up, refunds will be initiated within 1 to 2 business days.

Question 27

How long does it take for a refund to get processed?

Accepted Answer

In case of a return, we offer the full amount back into your initial payment mode (bank account, credit card, etc.) for prepaid orders. In case of COD orders, you will get a FableStreet gift card. This will be issued on the same day of your order pickup on your registered email ID in the form of a gift code with a lifetime validity. For Cash On Delivery orders, we don't give bank account/cash refund. Once the refund request is accepted/approved from our end, it will take 5 to 7 business days to get it reflected in your account from the date the refund is initiated.

Question 28

Can I exchange or return international orders?

Accepted Answer

We do not accommodate return/exchanges in case of international orders.

Question 29

How do I redeem a gift card?

Accepted Answer

You can redeem your Gift Card at the checkout page. Here's how: Proceed to the checkout page after adding your chosen products to the cart. You can locate the cart icon at the top right corner of your screen. Under the order summary, click on "Have a Gift Card"? Click Here. Enter the gift card code (without spaces) in the "Gift Card code box" and apply it. Your gift card has a lifetime validity.

Question 30

What if I was not available at the time of order delivery? How can I get the order? How will I get the refund in case of prepaid order?

Accepted Answer

After 3 unsuccessful attempts to deliver your order, the package is returned to our warehouse. The order is then treated as cancelled. If you are still interested, you can immediately drop us an email at care@fablestreet.com or WhatsApp at bit.ly/3S2ie4U and we will re-ship it. In case you decide to cancel the order, we will email you regarding the same. The refund will be issued as a gift card only, which will be sent to your registered email with lifetime validity. Please note that we will not process the refund back to the source.

Question 31

What personal information do we collect from the people that visit our website or blog? When do we collect this information?

Accepted Answer

FableStreet collects personally identifiable information, like names, postal addresses, email addresses, phone number etc., only when voluntarily submitted by our visitors, while ordering or registering on our site.

Question 32

How do we use your information?

Accepted Answer

We may use the information that we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To quickly process your transactions To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested To allow us to better service you in responding to your customer service requests By making a purchase on our website or App, you consent to receive administrative and promotional emails from FableStreet. These communications may include information about your account activity, order updates, product news, and promotional offers. Please note that offers mentioned in promotional messages sent via email, SMS, or other channels are subject to change at FableStreet's sole discretion. FableStreet is not obligated to provide prior notice or updates regarding such changes.

Question 33

What are our policies regarding employing cookies and other technology?

Accepted Answer

We want you to be aware that certain online tools exist to help us serve and recognize you when you visit our website. For your convenience, to help us personalize your experience or better serve your needs, we may receive and store certain types of information when you visit our website. These are called ‘cookies.’ The cookies may be placed on your computer when you visit our site. Our web server automatically recognizes non-personally, identifiable information only, e.g., domain type, browser version, and service provider for each of the visitors on our site. Cookies do not provide any personal information but they allow us to understand how users navigate to and around our website, view product pages, access content and make purchases. We use cookies placed on your computer's hard drive through your web browser to enable our systems to recognize your browser during your visit and when you return to our site. For instance, when you are ready to purchase an item, a cookie allows our site to ‘remember’ you have added the item to your shopping cart. Our company contracts under an agreement of confidentiality with Google Analytics, a service provider that provides data collection and reports regarding our customers' activities on our site to help us better understand consumer use of FableStreet. Google Analytics may use cookies on our behalf and may receive information about your browsing and buying activity so that we may continue to refine the site, improve it and better serve you. Google Analytics may store member ID, city, state, zip code, and email addresses on our behalf. Google Analytics analyzes the information it collects on our behalf and returns it back to us through a secure web connection. Under no circumstances may Google Analytics use your information other than in connection with providing services to us to make our site more useful and efficient. FableStreet does not permit Google Analytics to collect credit card, username or password information.

Question 34

Are there any third party involvements?

Accepted Answer

This Privacy Policy only addresses the use and disclosure of information we collect from you. Other websites that may be accessible through this website have their own privacy policies and data collection, use and disclosure practices. If you link to any such website, we urge you to review the respective website’s privacy policy. We are not responsible for the policies or practices of third parties. FableStreet does not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. We contract with third parties to serve ads on our behalf across the internet and sometimes on this site. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is an industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, e-mail address, or any personally identifying information about the user.

Question 35

Who do I contact if I have any question regarding this privacy policy?

Accepted Answer

If there are any questions regarding this privacy policy, please write to us at care@fablestreet.com Last Edited on 01-November-20204

Question 36

Brands, trade names and logos

Accepted Answer

All names, logos and other signs used on fablestreet.com, are legally protected brands and/or trade names of FableStreet Lifestyle Solutions Pvt. Ltd., associated companies or third parties. Any use of these or similar signs is prohibited without the prior written permission of FableStreet or the right holder. Disclaimers of warranties & product liability FableStreet does not provide warranties or promises on any merchandise, though we try and adhere to strict internal quality compliances for all products sold by us. The information made available to you through our product description and lookbooks are detailed and researched. All products displayed on our website may not be available for sale due to unavailability or other reasons. Actual colours and dimensions may differ from the products as shown on the screen.

Question 37

Terms of use

Accepted Answer

The domain name www.fablestreet.com (hereinafter referred to as "Website") is owned by FableStreet Lifestyle Solutions Private Limited a company incorporated under the Companies Act, 1956 with its registered office at B-3/190, Paschim Vihar, New Delhi – 110063 (hereinafter referred to as FableStreet) By accessing www.fablestreet.com , you agree that your access to and use of this Website is subject to the terms and conditions set forth in this legal notice and all applicable laws, and that any such access or use is assumed at the user's own risk. Additionally, FableStreet reserves the right to change these terms and conditions at any time without prior notice. Unless otherwise noted, all content, graphics, code and software used on or incorporated into this website, and the display or incorporation of all such content, graphics, code and software, are subject to copyrights held by or licensed to Fablestreet.com, and all rights thereto are specifically reserved. You may download or copy and print hard copies of contents from this website solely for personal, non-commercial purposes. Unless the written permission of FableStreet is first obtained, any other use of this website or content or information contained in this website is strictly prohibited. This Website, and any information or content on this website, are provided ‘as is.’ FableStreet makes no representations or warranties of any kind, whether express or implied, with respect to this website or content or information available on or through www.fablestreet.com . Except as otherwise provided under applicable laws, neither FableStreet nor its corporate affiliates, nor the advisors, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to this website. This limitation of liability applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if FableStreet is notified in advance of the potential for any such damages. Furthermore, a link between Fablestreet.com and another website, does not mean that FableStreet endorses that website. We at FableStreet, reserve the right to change, suspend or discontinue any service, content, feature or product offered through www.fablestreet.com . We also reserve the right to correct any errors, inaccuracies or omissions (even after an order has been submitted) and to alter or update information at any time without prior notice. FableStreet may refuse any order you place with our company. We may limit or cancel all or parts of orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we do change or cancel an order, we will attempt to notify you by contacting the e-mail, billing address, and/or phone number you have submitted with the order. We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers or distributors. We apologize for any inconvenience. You agree to defend, indemnify and hold FableStreet harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site and/or your breach of any representation, warranty, or other provision of the agreement. We love hearing suggestions, ideas, and feedback. Please e-mail us at care@fablestreet.com . All information, materials, ideas, suggestions, comments, regardless of the method submitted, including but not limited to e-mail, postal mail, and online, will be considered property of FableStreet. By submitting such information, you are granting FableStreet an unrestricted license to use, modify, reproduce, transmit, display and distribute such comments for any purpose whatsoever, unless confidentiality is requested at the time of communication. FableStreet is under no obligation to pay compensation for any comments or respond to any comments. We reserve the right to monitor, edit or remove any comments. You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or malware that could in any way affect the operation of this site. You are solely responsible for any comments you make and their accuracy. FableStreet takes no responsibility and assumes no liability for any comments posted by you or any third party. Fablestreet.com cannot be used for any illegal or unauthorized purposes. Harassment in any manner or form of the site, including via e-mail and chat or by obscene or abusive language, is strictly forbidden. Although Fablestreet.com cannot monitor the conduct of its users, it is a strict violation of these terms to use any information obtained from our site in order to harass, abuse or harm another person, or in order to contact, advertise, solicit or sell to any user without his/her prior explicit consent. Fablestreet.com cannot be used for any illegal or unauthorized purposes. Harassment in any manner or form of the site, including via e-mail and chat or by obscene or abusive language, is strictly forbidden. Although Fablestreet.com cannot monitor the conduct of its users, it is a strict violation of these terms to use any information obtained from our site in order to harass, abuse or harm another person, or in order to contact, advertise, solicit or sell to any user without his/her prior explicit consent.

PRIVACY POLICY